Frequently asked questions

Contact Otonom Solution and a customer service representative will be happy to assist you.

We are able to set up an account within 72 hours depending on the
as soon as we receive the supporting documents required to open the account.

Yes, you can send in your PADs at any time and we will process them on the due date.
specified.

Yes, you can send your direct debits on the same day before 2 p.m. and we will process your request on the same day as long as it is a working day. Otherwise, your request will be processed on the next business day.

We will send you an e-mail notification with the reason for the transaction rejection.

The main reason for a rejection of this type is that the bank account is linked to a
line of credit, which is not permitted in Canada for pre-authorized debits.

No. We're a green company and we don't send out any paper correspondence. All our communications are by e-mail.

Under Canadian payment law, this action automatically revokes the right to debit your customer's bank account. You must therefore make arrangements with your customer to
use another payment method. If your customer finally decides to use the service again, a new PAD form must be signed, as the old one is automatically revoked.

Yes, you can withdraw the amount from any number of transactions.

The most common reason is that the direct debit date entered is not the same as your other customers. By adjusting it, your customer will be added to the list of monthly direct debits.

We send you a report of transactions to be processed by e-mail and you can
log in to your Otonom Solution account to view the status of your transactions.

Since we deal with sensitive data, we need to validate your identity and your signature on the contract.

Yes, even though we are involved in several management software packages, you still need to open an account with Otonom Solution in order to proceed with your
transactions.

Some of our software programs allow transactions to be sent directly at the touch of a button. Others will generate a file for you to deposit with us. In all cases, it's up to the
This is where the added value lies, because our interface will handle your transactions without a hitch.

Yes, a customer service representative will be happy to assist you with the transition.

No. Your form remains valid. You contact Otonom Solution to
change your bank account.

Specimen cheques must always include the name of the owner of the cheque.
and be printed. Any specimen without a name or with a handwritten name will be rejected.

The main reason for a rejected PAD consent form is that the form is not signed. To avoid delays, always check that the form is signed before submitting it.

If all your deposits are made into a single bank account, you only need one
one account for all your properties. You need one Otonom Solution account per bank account.

Yes, we offer a refund service.

No. The law requires that you notify your tenants at least 10 days in advance of any
upward change in the amount to be deducted.

Yes, we have a web interface for companies without management software that allows you to make direct debits quickly and easily.

Yes, Canadian payment law is clear, and you are protected in the same way as when you issue a cheque. We invite you to consult the website of Payments Canada, the organization that regulates pre-authorized payments in Canada.
www.payments.ca

Yes, we hold a valid license issued by the Autorité des Marchés Financiers.