" Experience is fruitless unless reflection makes it useful. "said French author David Augustin de Brueys.

Today, we celebrate our tenth anniversary with this principle in mind, knowing that what matters most is learning the best lessons from a decade filled with rich and stimulating experiences and adventures.

Indeed, ten years ago, launching an Electronic Payment Solution as we know it today was a highly innovative but daring initiative, as electronic payments were almost in their infancy and businesses were cautious and often skeptical. Since then, the world of payment systems has evolved rapidly, and today we're proud to have established ourselves and our solution for the real estate sector as the first in Canada, in this highly competitive landscape of payment systems.

The beginnings: Meeting a real need

At the very start of this adventure, Jean Salvador, Property Manager, and Dany Losier, Real Estate Software Implementation and Optimization Specialist, observed a lack of supply of electronic rental payments and condominium fees. As a property manager, Jean Salvador regularly experienced this difficulty at the beginning of each month, when he had to collect thousands of cheques from condo owners or tenants of residential or commercial buildings. So he teamed up with Dany Losier, a long-time industry friend, to design a computerized payment solution called Otonom Solution whose initial objective was to collect real estate charges.

For Otonom SolutionThe main thing to be proud of is the remarkable evolution of our offering over the last 10 years. From the initialOtonom Solution consisting of simple rental and condo fee payments, other payment products were gradually added to enhance user performance. These include a supplier payment service and the SCANCHECK-MATIC service, a remote check scanning service that transforms Otonom Solution into a universal bank, eliminating once and for all the need for customers to travel to the bank and the risks associated with security.

Keys to success: customer relations, human resources, listening and adaptability

Our constant adaptation to the global real estate market over the last 10 years demonstrates the interest we take in our customers and their evolution. Today's customer is a well-informed one, fully aware of the latest trends. payment solutions. Online payment has finally become a matter of course, whereas it was a singularity at the time we launched Otonom Solution.

Looking back on these years of daily efforts, we believe that the keys to success for sustainability in this sector are many and varied. The quality of our customer service is certainly one of the most important, not forgetting the role of our human resources, whose contribution is essential to ensuring good synergy with our customers, as well as listening to them to ensure product development.

To stay on course and remain successful, you need increasingly precise and timely technologies to meet new needs and market requirements. This is why Otonom Solution has always invested in the development of a product offering that is simple, streamlined and effective, but which also meets the new expectations of our customers.

So, in addition to the flagship products we've developed and the latest Multi-Financial Institution cheque digitizer product, which is unique in Canada, we're keeping a close eye on the immediate payment sector, mainly instant payment technology such as INTERAC, which enables funds transfers without waiting. It is certain that the future will see this immediate payment technology made available to services such as Otonom Solution for faster, smoother and more secure payments.

The future belongs to us and to our customers, who want to integrate the best payment solutions. We're passionate about these challenges, and we're ready for many more great years of sharing and adventure!