The otonom experience
Customer experience specialists
Our customers, at the heart
of our business
We know that every transaction counts, and that every customer expects a frictionless payment experience that works every time. We know that feeling listened to and supported positively transforms the customer experience. Our expertise is enriched by regular feedback from our customers. We are constantly working to optimize our offer and continue to serve our customers in a personalized and caring way.
Here's how it works
01
Getting to know you
You'll be talking to our customer experience specialists, who will be delighted to welcome you and get to know you. We treat every customer as an individual, so that their experience is as tailored as possible.
02
Understanding you
Once we've had the pleasure of getting to know you, we'll try to understand you. Understand your needs, your challenges, your shortcomings and your strengths, so that we can offer you the best possible service for you and your teams.
03
Accompanying you
Are you happy with the offer and would like to continue working with us? That's great! Our team will be delighted to accompany you to complete autonomy.
04
Listen to you
Now that you're fully autonomous and have started managing your payments, we're here to support you and listen to your suggestions. We work hand in hand with you to ensure continuous improvement!
We work with your interests at heart
I believe that a good customer experience is not just about an intuitive user journey, it's also about the people behind it. An authentic approach, informative guidance and attentive listening contribute, without a doubt, to a successful customer experience. We don't spend time with our customers because we're paid to, but because we love to help and support. That's our team!
Operations Manager
Let's talk!
Our team will contact you shortly to discuss your requirements.